Making a complaint
If you are not satisfied with our service, please tell us.
You can explain the problems you are having to the member of staff you have been dealing with by e-mail, fax, letter or telephone. Their contact details will be on the correspondence you have received from them, and they should reply within 10 working days.
If you cannot resolve the problem with your contact then you should ask them for their line manager’s details. The line manager will then deal with your problem.
What if I am still not satisfied?
If you have followed this procedure and you are still not satisfied, you can make a formal complaint.
