2009 Customer satisfaction survey

We made a decision not to run a single end of year survey but to engage with our customers more regularly throughout the year and by varied means. One of the ways we have decided to use is a perpetual on-line survey (hosted by SurveyMonkey.com).

The survey was launched on 30 June 2009 and will be accessible until 31 March 2010. We are also able to add additional questions throughout the year if there is a specific change in practice which we may wish to obtain feedback on.

We would be grateful if you could spare approximately 5 minutes to complete the survey .

Responses

We will publish results quarterly.

Year	1st Quarter	2nd Quarter	3rd Quarter	4th Quarter
2009	Survey launched on 30 June	July - September (43Kb)	October - December (52Kb)

We are always happy to receive customer feedback so please continue to tell us your thoughts.

CRM unit