2009 Customer satisfaction survey
During the 2009/10 financial year we engaged with our customers by various means, one the ways was a perpetual on-line survey (hosted by SurveyMonkey.com). The survey was launched on 30 June 2009 and ran until 31 March 2010.
Survey responses
We published the survey results each quarter.
| Record of the responses received each quarter for our 2009 customer survey. The first column is the year of the survey. Read across the row to find responses for each quarter. | ||||
| Year | 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter |
|---|---|---|---|---|
| 2009 | Survey launched 30 June | July - September  (43Kb) |
October - December (52Kb) |
January - March (109Kb) |
We are grateful to the 150 customers who responded in total. The feedback we received has provided additional valuable insight into what customers think of the services we provide.
We always welcome customer feedback so please continue to tell us what you think.
CRM unit