Cookies on IP Support website

Cookies are files saved on your phone, tablet or computer when you visit a website. 

We use cookies to collect and store information about how you use the website, and which pages you visit.

The cookies we set cannot be used to personally identify you.

This page has a brief explanation of each type of cookie we use. Find out more about how to manage cookies

Strictly necessary cookies

These essential cookies do things like remember your progress through the website (for example if you are logged into your account).

SSESS###########Tracks your login state23 days


Cookies that measure website use

We use Dynatrace analytics cookies to measure how you use the IP Support website.

These cookies collect information about:

  • how you got to this site
  • the pages you visit and how long you spend on each page
  • what you click on while you’re on the site

This cookie comes from Dynatrace.

Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.

dTValidationCookieUsed to determine the top-level domain.Session
rxVisitorContains the visitor ID to correlate sessions.Session / Permanent
dtSaServes as an intermediate storage for page-spanning actions.       Session
dtPCRequired to identify proper endpoints for beacon transmission; includes session ID for correlation. Session
dtLatCMeasures server latency for performance monitoring. Session
rxvtSpecifies the session timeout.      Session

Cookies that help with our communications and marketing

Some IP Support pages may contain content from other sites, like YouTube, which may set their own cookies. These sites are sometimes called ‘third party’ services. This tells us how many people are seeing the content and whether it’s useful.

In addition, if you share a link to an IP Support page, the service you share it on (for example, Facebook) may set a cookie. We have no control over cookies set on other websites – you will need to reconfigure your preferences with them.

YouTube videos

We use YouTube to show videos on some IP Support pages. YouTube sets cookies when you visit one of these pages.

VISITOR_INFO1_LIVELets YouTube count the views of embedded YouTube videos.  9 months
YSCEnsures that requests within a browsing session are made by the user, and not by other sites.Session
VISITOR_PRIVACY_METADATAStores the user's cookie consent state for the current domain          6 months