Trade Mark Journal No.2025/046 14 November 2025

WO0000001867510 (9,35,42)

Office of origin: United States of America

Date of International Registration:19 February 2025
Date of designation in the UK: 19 February 2025
Image for mark 1867510 IX HELLO

International priority date claimed: 3 September 2024 (United States of America) (98729975)
Class 9
Downloadable software for providing customer service assistance; downloadable and recorded software for facilitating interaction and communication between humans and AI (artificial intelligence) platforms; downloadable and recorded software featuring an artificial intelligence component or module for solving problems in the field of customer service; downloadable and recorded computer software for artificial intelligence applications for the personalization of software applications and computer hardware; downloadable and recorded software for machine learning and data analytics in customer service; downloadable cloud-based software for AI-driven customer service solutions; downloadable and recorded software for managing and controlling AI-powered robotics and androids providing customer services; downloadable and recorded software for enabling offline and online AI-powered android operations, including autonomous service delivery in physical environments; downloadable software for real-time monitoring, control, and optimization of AI-powered androids in customer service roles.
Class 35
Providing outsourcing services in the field of managing customer relations; business advisory services in digital transformation; company communication services; company efficiency expert services; business research; providing outsourcing services in the field of managing customer relations; customer relationship management services; outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing, and computer technical support; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service; business operation and management of customer service platforms for others; AI-powered customer buying behavior analysis; business consulting services related to AI-driven business transformation; outsourcing services for managing AI-powered humanoid robots delivering physical customer services, such as delivery, maintenance, and waste management; business advisory services for the integration of AI-powered robotics and humanoid robots in customer service environments; management and operation of business relating to AI-powered humanoid robots for autonomous customer service delivery in both online and offline environments.
Class 42
Software as a service (SaaS) services featuring software for assisting with customer service; software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; providing temporary use of online non-downloadable chatbot software for customer service; providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers; providing online non-downloadable software for enabling users to interface with multiple platforms in an abstracted manner; providing online non-downloadable software for integrating, interacting with, and abstracting various third-party services to enable users to interface with multiple platforms; consultation services in the field of designing, implementing, and using software for the integration, interaction, and abstraction of third-party platforms; platforms for artificial intelligence as software as a service; advice and support in the field of artificial intelligence integration; advice with respect to artificial intelligence; providing online non-downloadable software for machine learning and natural language processing; providing online non-downloadable software for neural networks; platforms for Ai and emerging technologies as a service (AIaaS); computer programming relating to continuous integration and deployment (CI/CD) for AI and software platforms; technology consultation services in the field of AI-powered robotics and humanoid robots for enhancing customer experience through both digital and physical channels; providing online non-downloadable software for monitoring, controlling, and optimizing AI-powered humanoid robots in real-world customer service environments; consultation services in the field of AI-powered robotics and humanoid robots for enhancing customer experience through both digital and physical channels.

Concentrix CVG Customer Management Delaware LLC

Representative: Marks & Clerk LLP, 45 Church Street Birmingham B3 2RT UNITED KINGDOM