# Trade Mark Journal No.2026/030 24 July 2026

## UK00004413617 9 July 2026 (9,35,41,42)

Mark 1

Mark 2

Mark 3

VetResolve is a web-based complaints management platform for veterinary professionals and veterinary practices. The platform enables the submission, management, tracking, investigation and resolution of client complaints through structured workflows, complaint dashboards, correspondence management, reporting and management information tools. VetResolve also provides complaint-handling guidance, training resources, template documents, advice notes and educational materials to support effective complaint resolution and learning within veterinary practice.

Class 9
  Downloadable software for veterinary professionals and veterinary practices for the recording, submission, management, tracking, investigation and resolution of client complaints; complaint management software; case management software; workflow management software; document and correspondence management software; database management software; reporting and management information software; dashboard software for monitoring complaint status, progress and complaint handling timelines; software enabling the upload, storage and management of complaint-related documents and communications; software for generating reminders, notifications and status updates; customer relationship management software; software for the management and analysis of complaint data and complaint trends within veterinary practices.
Class 35
  Database management services; data management services; business records management; electronic file management relating to client complaints; compilation, maintenance and organisation of complaint records and complaint-related information for veterinary professionals and veterinary practices; provision of business management information relating to complaint handling and customer service activities; preparation and provision of management information reports relating to complaints, complaint trends and complaint handling performance; management and analysis of complaint-related data for business purposes.
Class 41
  Education and training services for veterinary professionals relating to complaint handling, complaint investigation, complaint resolution and client communication; provision of online training courses, educational materials and learning resources relating to complaints management within veterinary practices; provision of advice notes, guidance materials, templates and educational content relating to complaint handling processes; training relating to learning from complaints, contributory factor analysis, systems thinking and continuous improvement within veterinary services; electronic publication of educational and training materials.
Class 42
  Software as a service (SaaS) featuring software for veterinary professionals and veterinary practices for the recording, submission, management, tracking, investigation and resolution of client complaints; providing temporary use of non-downloadable software for complaint management, case management, workflow management, document management, correspondence management, reporting and management information; providing online non-downloadable software enabling users to submit complaints, monitor complaint status and progress, upload and manage complaint-related correspondence, access complaint dashboards and generate complaint reports; hosting of online complaint management platforms; design, development, maintenance and updating of complaint management software; provision of online non-downloadable software incorporating permissions management, licensing functionality, automated reminders and notifications, complaint timelines and management information analysis.

VDS Support Limited