Trade Mark Journal No.2026/046 13 November 2026

Mark 2

Mark 3

Class 35

Advertising, marketing, and promotional services; promotion of events; promotional services relating to the contact centre industry; organisation of promotional campaigns; dissemination of advertising and promotional materials; business networking services; arranging and conducting business networking events; provision of business information relating to contact centres, customer service, customer experience and customer contact operations; compilation and provision of business statistics and commercial information; arranging business introductions; promotion of public awareness of the contact centre industry; promotional management of industry awards; business management assistance; provision of commercial information via websites and online platforms; market research and analysis; publicity services; Membership services for professionals and organizations in the call and contact centre industry; providing a professional network, industry insights, and best practices; Offering consultancy in contact centre management, customer service strategies, technology implementation, and operational efficiency improvements; Business management and organisation advice and assistance; marketing advice and studies; business management; business administration; business evaluation; business research; business benchmarking services; business accreditation; standards framework assessments, self-assessment and accreditation; identifying best practices, providing membership services, providing a unique online benchmarking tool; provision of business advisory and information services in relation to the provision of special interest groups relating to the contact and call centre industries and leadership forums; careers guidance and talks; job listings, industry benchmarks, supplier directories and self-assessment tools for contact centre operations, provided via online resources; Organizing events, forums, and best practice visits for the exchange of ideas, networking, and professional development within the call and contact centre and customer service community; trade promotional services, research, compilation of statistics, writing of publicity texts, polling, public relations, management and advisory services in relation to the contact service industry; assistance relating to the business organisation of contact centres; business representative services for the contact centre industry and business strategy services for the contact centre industry; arranging of presentations for trade purposes and organising of trade shows; networking forums and conferences in relation to the contact centre industry; organization of trade fairs, trade shows and exhibitions for business, commercial or advertising purposes; providing business services and information for best practices in contact centre and call centre services; business consultancy services relating to quality control and authentication services; business consultancy services relating to certification [quality control]; business consultancy services relating to quality testing of services for certification purposes; business consultancy services relating to testing services for the granting of certification of quality or standards; membership services; loyalty schemes; benchmarking services; professional advisory and consultancy services relating to the contact and call centre industries; offering certification programs for professionals in the call and contact centre and customer service industry; consultancy, information and advisory services relating to all of the aforesaid services.

Class 41

Education and training services; entertainment services; organisation and conducting of competitions, events, conferences, seminars and outsourcing summits; provision of online seminars; organisation entertainment and social events; organisation of awards ceremonies for the call and contact centre sector, customer centre management, sales, services, retention, complaints and customer service sectors; Administering awards programs to recognize excellence in the contact centre and customer service industry; providing of training; training services in relation to excellence management courses, specialist skills courses, frontline colleague and leadership courses, team building, wellbeing; careers training; hosting awards; Arranging of award ceremonies; Organisation of competitions and awards; Arranging and conducting award ceremonies; Arranging of award ceremonies to recognise achievement; arranging and conducting conferences, congresses, seminars, workshops and symposiums; organisation of events for cultural, educational and entertainment purposes; organisation of award ceremonies; organisation of competitions for education or entertainment; publication of printed matter; publication of electronic books, journals and newsletters online; providing online electronic publications, not downloadable; production of podcasts; production of videos; provision of online educational materials; arranging and conducting training relating to contact centres, customer service, customer experience and customer contact operations; providing recognition of educational, cultural or entertainment achievements through awards; provision of information relating to education, training and events via websites and online platforms; accreditation services and standards compliance assessment services; publication of newsletters, magazines, books and booklets; Publishing research reports, guides, articles, and newsletters on topics relevant to call centre operations, customer service innovations, and industry trends; Providing training courses, workshops, seminars, webinars, and conferences in the field of contact centre management, customer service, and related technologies; organization of awards ceremonies for the contact centre and customer service sector; organization of awards ceremonies for the call and contact centre sector; consultancy, information and advisory services relating to all of the aforesaid services.

Class 45

Licensing services; Licensing of intellectual property; licensing of trade marks; licensing of intellectual property rights relating to awards, events and industry recognition schemes; licensing of rights in names, logos and branding associated with industry events and award programmes; consultancy, information and advisory services relating to all of the aforesaid services.