Trade Mark Journal No.2026/030 24 July 2026

Mark 2

Mark 3

Class 9

Downloadable software for veterinary professionals and veterinary practices for the recording, submission, management, tracking, investigation and resolution of client complaints; complaint management software; case management software; workflow management software; document and correspondence management software; database management software; reporting and management information software; dashboard software for monitoring complaint status, progress and complaint handling timelines; software enabling the upload, storage and management of complaint-related documents and communications; software for generating reminders, notifications and status updates; customer relationship management software; software for the management and analysis of complaint data and complaint trends within veterinary practices.

Class 35

Database management services; data management services; business records management; electronic file management relating to client complaints; compilation, maintenance and organisation of complaint records and complaint-related information for veterinary professionals and veterinary practices; provision of business management information relating to complaint handling and customer service activities; preparation and provision of management information reports relating to complaints, complaint trends and complaint handling performance; management and analysis of complaint-related data for business purposes.

Class 41

Education and training services for veterinary professionals relating to complaint handling, complaint investigation, complaint resolution and client communication; provision of online training courses, educational materials and learning resources relating to complaints management within veterinary practices; provision of advice notes, guidance materials, templates and educational content relating to complaint handling processes; training relating to learning from complaints, contributory factor analysis, systems thinking and continuous improvement within veterinary services; electronic publication of educational and training materials.

Class 42

Software as a service (SaaS) featuring software for veterinary professionals and veterinary practices for the recording, submission, management, tracking, investigation and resolution of client complaints; providing temporary use of non-downloadable software for complaint management, case management, workflow management, document management, correspondence management, reporting and management information; providing online non-downloadable software enabling users to submit complaints, monitor complaint status and progress, upload and manage complaint-related correspondence, access complaint dashboards and generate complaint reports; hosting of online complaint management platforms; design, development, maintenance and updating of complaint management software; provision of online non-downloadable software incorporating permissions management, licensing functionality, automated reminders and notifications, complaint timelines and management information analysis.