Patent decision

BL number

O/0566/23

Concerning rights in

GB2106760.8

Hearing Officer

Mr H Jones

Decision date

19 June 2023

Person(s) or Company(s) involved

Tomas Gorny

Provisions discussed

Section 1(2)(c)

Keywords

Excluded fields (refused)

Related Decisions

None

Summary

The application relates to a system and method of assigning “work” tickets to agents of customer services centres, the agents being assigned tickets that represent customer issues that they are tasked with resolving. A computer-implemented system is employed to improve the allocation of tickets to agents, thereby improving efficiency of process and levels of customer satisfaction. The hearing officer found this to be a business consideration implemented by way of a computer program, so refused the application.

Full decision O/0566/23 197Kb