Patent decision

BL number

O/0984/24

Concerning rights in

GB2109343.0

Hearing Officer

Dr L Starrs

Decision date

15 October 2024

Person(s) or Company(s) involved

Avaya Management L.P.

Provisions discussed

Patent Act 1977 section 1(2)

Keywords

Excluded fields (refused)

Related Decisions

None

Summary

The application concerns an intelligent Interactive Voice Response (IVR) navigator which can automatically respond to telephone contact centre menu choices on a customer’s behalf.

The Hearing Officer applied the reasoning in Aerotel/Macrossan and considered the AT&T/CVON signposts The Hearing Officer concluded that the claimed invention is excluded from patentability under section 1(2) as it relates to a computer program as such.

The application was refused under s18(3).

Full decision O/0984/24 189Kb